Klanten Service

Return

  • To which address should I return my package?

    Webshop Studio Anneloes
    WFC Toren 1 Etage 3
    Koningin Wilhelminaplein 13
    1062 HH Amsterdam
    The Netherlands


  • How can I return my order?
    When the items meet our return conditions you can return them. We will then proceed to a refund of the purchase amount.
  • Return with Returnista

    How does the pick-up for your parcel work?
    • Fill in the return form
    • Go to studioanneloes.returnista.com
    • Schedule a pick-up appointment
    • Have your package picked up at home or at a different address
    • You don’t need to print a label
    • Choose a day & time slot that suits you best
    • Easy payment
    • Return costs vary per country
    How does the payment work?
    The return costs with Returnista within the Netherlands are € 5.95. Look to right for the alternative prices for another country. After confirmation of the pick-up appointment, you will receive a possibility to pay. After that the appointment is final, your package will be picked up. You do not have to print a label for this, the carrier will ensure that the correct label appears on your package.
    You can also bring your package to a DHL or UPS point. Look below for more information.
    How does the drop-off of your parcel work?
    If you've chosen to bring your own package towards a DHL or UPS point, you will receive an email from Returnista with a return label after your payment. You can bring your package to a DHL or UPS point of your choice.

    Do you have any questions about your return shipment via Returnista? Please contact our customer service.


  • What are the return costs with Returnista

    As a customer, you are reliable for the return costs. The return costs vary per country. We provide the Returnista return method for several countries. Check the list below for the return costs per country. If your country is not listed below you will have to pay the standard shipping fees from your local post office.